Lessons Learned In Change

Change doesn’t just impact systems—it reshapes how people work, connect, and feel. In this practical and energizing 75-minute, on-demand video training,  Mandie Hume—founder of the Change Experience Institute and author of The Ex-Factor of Change—shares the most powerful lessons from over 20 years of leading real-world transformation across industries and continents. Whether you're launching a digital initiative, navigating a reorg or acquisition, or trying to shift culture, this course is for change leaders, program teams, and people managers who want to lead with more than a checklist. You’ll gain a people-centered change framework and a new lens on how to design change experiences that move people through change—and deliver results.  You’ll also leave with a practical checklist based on the Change Experience Stage-Gate Framework, designed to guide your planning, action, and measurement as you build and deliver your change experience strategy. By the end of this course,  you will be able to ... Understand how change impacts the human experience—not just systems or processes Apply a people-centered framework to guide change planning, execution, and measurement Design change experiences that resonate with employees and reduce resistance Recognize common failure points in change and how to avoid them through experience-led design Equip managers and leaders with tools to communicate, guide, and support their teams through change Use the Change Experience Stage-Gate checklist to track progress and improve impact at each stage